REFUND POLICY

Last updated: September 24, 2026

1. ONE-TIME PRODUCT PURCHASES

Krebba offers a 60-day guarantee on physical products purchased through trykrebba.shop. If you are not satisfied with a product, you may request a refund or replacement within 60 days of the delivery date by contacting hello@trykrebba.shop with your order number.

Refund requests outside the 60-day window are reviewed on a case-by-case basis and are not guaranteed.

Refunds are issued to the original payment method used at checkout. Processing typically takes 5-10 business days to appear on your statement after approval, depending on your bank or card issuer.

2. SHIPPING INSURANCE

If you purchased Shipping Insurance at checkout, lost, damaged, or stolen packages are covered under the terms provided at the time of purchase. Contact hello@trykrebba.shop with your order number to file a claim.

3. SUBSCRIPTION CHARGES (VIP CLUB MEMBERSHIP)

Refunds for VIP Club Membership subscription charges are handled separately from product refunds. See our Subscription Cancellation Policy for full details on how the membership works, how to cancel, and how refund requests for subscription charges are evaluated.

In general: charges for a billing period in which you did not cancel before the renewal date are not automatically refunded, since the membership benefits (discounts, perks) for that period were made available to you regardless of whether you used them. If you believe you were charged in error, contact hello@trykrebba.shop and we will review your account and billing history directly.

4. HOW TO REQUEST A REFUND

Email hello@trykrebba.shop with:

• Your order number
• The email address used at checkout
• The reason for your request

We respond to all refund requests within 2 business days.

5. CHARGEBACKS

If you believe a charge on your account is incorrect, we ask that you contact us directly at hello@trykrebba.shop before filing a dispute with your bank or card issuer. We keep full records of every order, every subscription billing cycle, and every customer communication, and in most cases we can resolve a billing question faster and more simply by working with you directly than through the bank dispute process.